๐ŸŸฆ Blocktrades Saves The Day ๐Ÿฆธ A Firsthand Customer Service Experience ๐Ÿ™

in LeoFinance โ€ข 13 days ago

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Something we all fear happened to me recently when making a purchase of liquid HIVE from Blocktrades via CoinBase, a failed transaction notice ๐Ÿ˜ฑ๐Ÿ˜ฎ๐Ÿ˜จ.

๐Ÿ•ต๏ธโ€โ™‚๏ธ Where Did My Crypto Go? ๐Ÿ“ˆ

ย  ย  ย I've only every purchased HIVE with money earned outside our blockchain a handful of times, but I never had any technical problems or difficulties. Last week I decided to divert $250 to DCity that I earned from teaching online Khmer classes, one of the riskiest moves I've made to date.

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ย  ย  ย After doublechecking the BlockTrades.us webiste to make sure all was working well, I noticed a warning that BTC fees were currently high, so I decided on ETH as my medium to to send to Blocktrades for liquid HIVE.

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ย  ย  ย I bought $250 worth ETH and prepared to send it to Blocktrades for what I thought would be a well rehearsed move I'done 5 times previously. After several hours of seeing the transaction stuck on "pending," I became a bit worried, and eventually saw the transaction relocate to the "failed" section, a definite departure from the norm.

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๐Ÿฆธโ€โ™‚๏ธ BlockTrades To The Rescue ๐Ÿš‘

ย  ย  ย After a few hours of waiting for the balance to be returned to my CoinBase account, nothing appeared, and I began to get a little sick at my stomach worried about the future of my funds. I figured the first plan of action was to email @BlockTrades and tell them the predicament I was in.

ย  ย  ย To my surprise I received a response in less than 2 1/2 hours, and the transaction was completed. I must say thanks to Dan Notestein for providing a speedy response and professional high-grade customer service.

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A++ For Blocktrades โ˜‘๏ธ

ย  ย  ย 

"If you are on the fence about using Blocktrades for your future transactions, let my case stand as an example of how problems are handled quickly and efficiently. I am much more comfortable doing future transactions after seeing how professionally and efficiently my issue was resolved."

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My CoinBase.com Referral Link - Earns Me $10

๐Ÿ™ THANKS FOR READING ๐Ÿ™

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I received a response in less than 2 1/2 hours

That's pretty fast , usually, other exchanges respond only after 24 hrs.

Speedy indeed, they responded to my email like it was an sms, very satisfied. !ENGAGE 10

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Thank you for your engagement on this post, you have recieved ENGAGE tokens.

Lol I have been in this situation before I gotta say it's very frustrating to wait for response

I was worried for a few hours, but definitely glad with how it all ended and how professionally it was handled. !ENGAGE 10

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Thank you for your engagement on this post, you have recieved ENGAGE tokens.